Wednesday, November 08, 2017

IndiGo Airlines passenger attacked: These kinds of barbarous things shouldn’t be allowed, says Civil Aviation minister

New Delhi: Minister of Civil Aviation Ashok Gajapathi Raju on Wednesday summoned all stakeholders, including the airline staff and victim, in the IndiGo assault case, a day after the airline suspended its ground staff employees after a video showing them manhandling a passenger went viral. The minister said action has to be taken. In a statement to news agency ANI, Raju said: “We have to find out who is at fault and take action but action has to be taken. Can’t go into who is right and who is wrong at this stage. Any violation has to be looked into. These kinds of barbarous things shouldn’t be allowed.”
The minister had on Tuesday sought a report from the Directorate General of Civil Aviation (DGCA) on the issue.
The video shows a man (possibly in his 50s) arguing with two IndiGo ground staffers before boarding a shuttle bus. However, an employee of IndiGo’s ground staff at the Indira Gandhi International Airport (IGI) accuses the man of using abusive words and does not allow him to board the bus and drags him away. This infuriates the man and he tries to break free, but the employees pin him to the ground.
The police said the matter was reported to them but was “amicably sorted out”. DCP (airport) Sanjay Bhatia said they received a PCR call on October 15. “The passenger, Rajeev Katyal, was waiting for a coach bus. There was an altercation between Indigo staff and the passenger, but the matter was amicably sorted out,” the DCP said.
Meanwhile, IndiGo president Aditya Ghosh said he has called up the passenger and apologised. “My personal apologies as this does not reflect our culture,” he said in a statement. “Treating our customers with respect is core to what we do… An incident happened at the Delhi airport which is… against what we stand for at IndiGo. We immediately suspended employees involved.”
08/11/17 Indian Express