Sunday, November 05, 2017

PV Sindhu slams airline ground-staff for rude behaviour

New Delhi: Ace shuttler PV Sindhu took to Twitter to express her anger over the 'rude' behaviour of an airline ground staff over her kit bag when she was flying to Mumbai on Saturday.
In a series of tweets, the Olympic silver medallist claimed that Ajeetesh, who as per her works for Indigo, behaved rudely with her and an airhostess who intervened to advise him against doing so.

"Sorry to say ..i had a very bad experience??when i was flying by 6E 608 flight to bombay on 4th nov the ground staff by name Mr ajeetesh(1/3)," Sindhu tweeted on Saturday.
She then posted a screenshot, detailing her experience. "Ground staff (skipper) mr ajeetesh behaved very badly and rudely with me. When the air hostess Ms ashima tried to advise him to behave properly with the passenger (me) but to my surprise he behaved very rudely with her. If this type of people work for a rupted (sic) airline like indigo they will spoil their reputation @IndiGo6E," she posted on Twitter.
Indigo, however, defended their employee claiming that Sindhu was carrying an oversized baggage which wasn't fitting into an overhead bin. "Ms P V Sindhu boarded flight 6E 608 Hyderabad-Mumbai... carrying oversized baggage which was not fitting into the overhead bin. Ms Sindhu was informed that it will be moved to cargo hold of the aircraft. This is the same policy we follow for all customers. Oversized baggage inside the cabin inconveniences other customers and can also be a safety hazard if it cannot be secured properly in the cabin," IndiGo spokesma Ajay Jasra said.
"During the entire conversation, the member of the IndiGo ground operations remained calm. After several requests to her manager, they finally consented to the removal of the bag from the cabin. We then placed the over-sized baggage in the cargo hold and was handed over to Ms Sindhu on arrival. We are extremely proud of Ms Sindhu's sporting achievements and are grateful for the laurels she has won for our country. However, safety of our operations is paramount to IndiGo. We hope that Ms Sindhu will appreciate that our colleague was only carrying out his duty in the best interest of a safe and reliable operation," Jasra added.
Speaking to TOI later, the shuttler's father, P V Ramana, who was travelling in the same flight, refuted the airline's claims. "When Sindhu boarded the flight at the Hyderabad airport, she took the bag containing her rackets into the cabin. As there was no space in the overhead bin, the ground staff wanted to move the bag to the cargo hold. When Sindhu told Ajeetesh to be careful with the bag, he told his colleague loudly 'Nikal do idhar se' (remove it from here)."
05/11/17 Saurabh Sinha/Times of India