Friday, December 15, 2017

Indigo pays damages to family deboarded from Mumbai flight

Kochi: A Mumbai-based banker, Madhu Mohandas, who was forced to deplane from a Mumbai-bound aircraft at Cochin international airport with his wife and two young children, has finally been compensated for his financial loss and mental agony. The incident happened in June, 2015.
Madhu Mohandas and family who boarded the Indigo flight from Kochi to Mumbai, had forgotten their hand bag "containing food and medicine for the kids" in the boarding area. When he asked the airline staff for assistance, they allegedly turned down his request saying that he might disembark "if that bag is so important."
Following their deboarding, they had to purchase tickets to board another flight to Mumbai by paying Rs 31,916. Madhu Mohandas then filed a complaint with the Consumer Disputes Redressal Forum in Ernakulam, and the forum issued an order asking the private airline to compensate the family for their losses in January, 2016.
The forum observed that the flight was delayed by 10 minutes to unload the checkin bags of the complainant even as people were boarding the flight. "...the Indigo ground staff could have brought the bags from the waiting lounge situated within a walking distance...," read the order.
Indigo's statement on the matter read: "An ex-parte order was issued on this matter by the Consumer Disputes Redressal Forum, Ernakulam. IndiGo received the execution notice relating to the proceedings on October 4, 2017, and took immediate steps to pay the full amount of Rs. 50,533 vide a demand draft dated November 13, 2017, in due compliance with the order issued by the Consumer Disputes Redressal Forum, Ernakulam."
The consumer disputes redressal forum had asked the Indigo airlines to pay an amount of Rs 31,916 along with interest 12% per anum. It also asked the airliner to pay an amount of Rs10, 000 towards cost of proceedings.
15/12/17 Times of India