Wednesday, December 06, 2017

Woman who paid extra for travelling solo to get refund

Bengaluru: A consumer court has upheld the complaint of a Bengaluru woman who alleged a travel agency made her pay extra for a Sri Lanka tour saying she was a single traveller and finally caused her to miss the trip by making haphazard flight arrangements. The tour operator has been asked to refund the total fare paid by the woman, apart from litigation expenses.
Deborah Maria D'Souza, a resident of Banashankari, came across a newspaper advertisement by Thomas Cook (India) Ltd on October 14, 2015, offering a 'Simply Sri Lanka' holiday package for three nights and four days at Rs 28,999. The fare included return tickets to Bengaluru on Sri Lankan Airlines, free stay at a partner hotel and a cash discount of Rs 5,000 if the booking was made on the same day.
D'Souza approached Thomas Cook's Jayanagar office but was told she couldn't avail of the offer as she was a solo traveller. She was asked to shell out Rs 41,623 for the same trip. Determined to go ahead, the Bengalurean signed up and was issued a payment receipt for the tour which was to commence on November 4, 2015.
Despite repeated reminders, Thomas Cook issued air tickets only on November 2. D'Souza had to collect the ticket from the Jayanagar office the following day. Much to her shock, she realized she was scheduled to take a Spicejet flight instead of Sri Lankan Airlines, and it wasn't directly from Bengaluru but via Chennai to Colombo. Moreover, her hotel bookings weren't confirmed, and being the only traveller from Bengaluru, she was required to join a group in Chennai to head to the island nation.
06/12/17 Petlee Peter/Times of India