Vadodara/Anand: Th Additional District Consumer Forum in Vadodara has ordered Jet Airways to compensate Dr Nikhil Zaveri, director general of Vallabh Vidyanagar-based Charutar Vidya Mandal (CVM), for charging him for excess luggage in 2014.
Zaveri, a management professor, was charged extra for the check-in baggage even though he had requested the airline's ground staff at Dehradun airport to allow him to transfer the extra luggage to cabin baggage. Zaveri had approached the consumer forum after his request was turned down by ground staff and the airlines refused to entertain his complaint in New Delhi.
Zaveri had booked a flight from Dehradun for Delhi through Vandana Travels, a travel agent having its office in Sayajigunj. Zaveri, who had gone to Rushikesh with his wife, had his flight on November 8, 2014. On reaching the airport, the airline's ground staff told him that he had excessive luggage for check-in and he would have to pay a fee of Rs 3,000. He and his wife were allowed to have 30 kg in check-in baggage and 14 kg of cabin baggage.
18/01/18 Times of India
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Zaveri, a management professor, was charged extra for the check-in baggage even though he had requested the airline's ground staff at Dehradun airport to allow him to transfer the extra luggage to cabin baggage. Zaveri had approached the consumer forum after his request was turned down by ground staff and the airlines refused to entertain his complaint in New Delhi.
Zaveri had booked a flight from Dehradun for Delhi through Vandana Travels, a travel agent having its office in Sayajigunj. Zaveri, who had gone to Rushikesh with his wife, had his flight on November 8, 2014. On reaching the airport, the airline's ground staff told him that he had excessive luggage for check-in and he would have to pay a fee of Rs 3,000. He and his wife were allowed to have 30 kg in check-in baggage and 14 kg of cabin baggage.
18/01/18 Times of India
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