City couple missed their flight and had to cancel their trip to Vaishnodevi due to sheer congestion at the Mumbai airport and IndiGo’s insistence on punctuality. The couple had reached the airport on time and were given boarding passes by the airline staff, but denied boarding minutes later.
Goregaon residents Amarnath Singh, 44, and Poonam Singh, 38, claim they left their home around 8.30 am on Saturday and reached the airport around 9.15 am to catch Indigo Mumbai-Jammu flight 6E 559 scheduled for departure at 11 am.
We spent an hour and 15 minutes in the baggage queues so crowded was the airport at that hour. Indigo had a number of counters, but instead of segregating them for each flight, they had clubbed them all together. We reached the Indigo check-in counter and they issued boarding passes around 10.35 am. By 10.42, we reached Gate 9, but the Indigo staff said the boarding gates had been closed and refused to take us on the bus which was leaving,” says Amarnath Singh, who is into construction business.
Singh and his wife tried to convince the Indigo staff that they had not done anything other than using the washroom after the boarding pass was issued and the security check done. “My wife used the washroom next to gate 9 before boarding the flight. We would have been at fault had we idled around in coffee shops or something. We even told them to check the CCTV to see if we were lying. If we were late, why issue us the boarding passes, and once you have issued the passes, why were we denied boarding?” asked an angry Singh, who has decided to not only file an online complaint, but move the consumer court, and the human right commission against the airline.
15/01/18 Satish Nandagaonkar/Mumbai Mirror
0 comments:
Post a Comment