Wednesday, January 03, 2018

‘I didn’t get any message about flight delay; no arrangement for senior citizens’

Lucknow: Rajiv Chaudhary had to reach Delhi for his friend's eye surgery but delay in the departure of Lucknow-Delhi (6E306) flight, he was forced to change doctor's appointment. Like Rajiv, many travellers saw their plans go awry as on Tuesday, over five flights for Delhi and Raipur departed late by over four hours.
Flights that were late were Vistara (UK-99 8) Delhi-Lucknow (by 4 hours), IndiGO (6 E -447) Lucknow-Mumbai (by 3 hours), Lucknow-Mumbai GO AIR (G8 396) (by 2 hours), Lucknow-Delhi IndiGO (6E
306) (by 2 hours) and Lucknow-Raipur IndiGO (6E 588) (by 40 minutes).
Scores of passengers for Delhi, Mumbai and Raipur were seen waiting at the domestic terminal of Chaudhary Charan Singh airport. Passengers and those who had come to see them off said they had got no information from either the airlines or the airport authority regarding the delay. They only got to know when they arrived at the terminal, they said. What made waiting tougher was the poor catering service.
Arpit Mishra arrived from Gomtinagar to board the fight for Delhi, he said, "When I confirmed the flight status at the inquiry, I was told about an hour's delay. But after 20 minutes, an announcement was made that the flight was late by two hours. Such misleading information was the major cause of trouble."
03/01/18 Urooj Khan/Times of India