Chennai: Flying into Chennai from abroad has become ahassle, as long queues at immigration and baggage delays irk passengers at the city airport. If the flight lands during peak hours, people spend a long time at immigration counters and baggage claim. It often takes more than an hour or sometimes two hours, for a passenger to complete formalities and walk out after the flight touches down. Departing passengers suffer delay at security check, forcing airlines asking passengers to reach the airport well in advance.
Immigration and baggage delays have become routine during peak hours at night especially after an increase in passenger traffic due to festive season. Air Passengers Association of India (APAI) national president, D Sudhakara Reddy said, "It takes 30 to 90minutes for immigration clearance based on flight movements. Airport says there is a staff shortage, but why should passengers suffer? It takes a minimum of 30 to 45minutes for baggage claim due to bunching of flights."
A senior official of Airports Authority of India (AAI) said, "There has been a sudden rush of travellers in the past one week, probably due to the travel season. The long queues at the immigration counters were discussed with officials. They have added 12 extra people and are also planning to get another 30 people to man the counters. But they may have to keep all the counters open and keep the passenger flow steady."
14/01/18 Times of India
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Immigration and baggage delays have become routine during peak hours at night especially after an increase in passenger traffic due to festive season. Air Passengers Association of India (APAI) national president, D Sudhakara Reddy said, "It takes 30 to 90minutes for immigration clearance based on flight movements. Airport says there is a staff shortage, but why should passengers suffer? It takes a minimum of 30 to 45minutes for baggage claim due to bunching of flights."
A senior official of Airports Authority of India (AAI) said, "There has been a sudden rush of travellers in the past one week, probably due to the travel season. The long queues at the immigration counters were discussed with officials. They have added 12 extra people and are also planning to get another 30 people to man the counters. But they may have to keep all the counters open and keep the passenger flow steady."
14/01/18 Times of India
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