Friday, January 12, 2018

IndiGo staff accused of threatening pax at Patna airport

Mumbai: Budget carrier IndiGo, which recently got a dressing down from a Parliamentary panel for "rude" behaviour of its staff, has now been accused of "threatening" to use force against a group of passengers who allegedly refused to vacate its aircraft at Patna airport late last month.
The incident, which took place on December 30 last year, comes nearly three months after the staff of the Gurgaon-based airline thrashed a passenger at the Delhi airport.
"IndiGo airlines threatened passengers to get down from aircraft otherwise they will drag out passengers using CISF at Patna," Prasad Nandurkar, a passenger and chief executive officer of a private engineering college in Maharashtra said in his FB post.
In the post, Nandurkar also alleged that the airline first allowed boarding and later cancelled the flight.
IndiGo, however, in a statement said all the passengers cooperated and deplaned except for a group of 20 passengers who refused to deplane despite its staff "politely" requesting them to cooperate.
11/01/18 PTI/Business Standard