Wednesday, January 10, 2018

Passengers have quite a long list of complaints about Pune airport

Pune: Not enough bathrooms, lack of chairs, unclean spaces, rude behaviour of staffers — these are some of the many complaints passengers have about the Lohegaon Airport.

Information obtained by Pune Newsline under the Right To Information Act, from the grievance redressal office at Pune airport, shows that of the 182 complaints to the Airports Authority of India (AAI), filed via Airsewa Portal and emails since March 2017, as many as 43 are about the lack of basic infrastructure at the airport and the shoddy maintenance of existing facilities. Passengers also registered their grievances via social media and the complaints’ register at the terminal building.

Other issues that have irked passengers considerably include rude behaviour of airline, security and AAI staffers (21 complaints), loss of goods (20 complaints), lack of cleanliness at various utility spaces (16) grouses against airlines (17), overcharging by restaurants (15) and miscellaneous issues (50 complaints), such as problems with the way flight information is displayed, the use of language, and handling of luggage.

Several passengers have expressed their unhappiness about the lack of seats in security-hold areas, lack of air-conditioning in some areas, not enough washrooms, the dilapidated state of lounges, lack of baggage wrapping machines, and the lifts not working properly, among others.

Passengers have also raised the issue of overcharging by restaurants which, they say, not only sell non-packaged food items at exorbitant prices, but also sell packaged items over and above the Maximum Retail Price. They also felt that some of the food concessionaires sold poor quality food, leaving them vulnerable to food poisoning.
The passengers also had some strong words while describing the behaviour of some of the staffer, who were accused of indulging in “worst behaviour”, “humiliating practices” and “inhuman, insensitive behaviour”.

One telling instance of “insensitive behaviour” was registered by a single mother in April 2017, when she complained about how her autistic child had to suffer due to the insensitive CISF personnel at the security check.
10/01/18  Atikh Rashid/Indian Express