Monday, February 12, 2018

Bhoj airport slips on customer satisfaction index, placed 34th

Bhopal:  Flyers from Raja Bhoj airport have nothing to cheer about in the New Year. The airport has again slipped to 34th rank under the customer satisfaction index of domestic airports. Among the domestic airports with less than 10 lakh flyers annually, Khajuraho made the cut to 14th rank.
Raipur was ranked the best (4.88 points) in India among airports having a flier count of 15 lakh or less.
The AAI customer satisfaction index survey of July-December 2017 states that in terms of points Raja Bhoj airport gained some points compared to the previous survey, but, slipped a rank down. Last survey placed it at 33rd place.
AAI releases the report every six months, which is based on 33 parameters. These include customer satisfaction scales like parking and restaurant facilities, check-in-staff’s efficiency and other infrastructure.
12/02/18 Ramendra Singh/Times of India