Monday, February 19, 2018

Commission provides relief to airline

New Delhi: Delhi state consumer disputes redressal commission has set aside an order passed by a district forum directing a domestic airline to pay compensation to a flyer for being deficient in service.
The flyer had booked two SpiceJet tickets for a Banglore-New Delhi flight on April 21, 2010 for Rs 12,399 but alleged that when he reached the airport for boarding the flight one hour before departure, airport officials did not attend to him and the flight took off, leaving him behind.
The state commission members, O P Gupta (judicial) and Anil Srivastava, however, noted a statement from the passenger which stated, “While returning from Bangalore on April 26, 2010 I missed my flight due to the reason that I reached the check-in counter 25 minutes before flight time. Although I agree it is my mistake and the check-in time is 30 minutes before flight and I reached a little late, but the flight was still there till that time.”
The bench observed that that statement led to an “inevitable and inescapable” conclusion that the complainant was unable to adhere to the deadline. “If that be the case, he cannot take the advantage of his own wrong,” the commission said.
19/02/18 Times of India