Sunday, April 29, 2018

Airport trolley woe persists

Calcutta: The city airport now has 1,500 more trolleys but the shortage still persists during the "non-rush hour" such as afternoon or late at night, airlines and airport officials said, blaming the crisis on contractual workers.

The trolley count at Netaji Subhas Chandra Bose International Airport has crossed 3,500 following the procurement of 1,500 trolleys since April 1. The authorities decided on the purchase after being flooded with complaints about shortage from passengers.

"The problem has reduced to an extent. There are now enough trolleys during the rush hour in the morning and late afternoon. But the shortage is still acute during the non-rush hour, such as early afternoon or late at night," an airport official said.

"During the non-rush hour, trolley retrievers are still seen standing in the arrival area of the international section whenever a flight lands, offering passengers trolleys for money. The retrievers' job is to ensure that trolleys are in the designated racks throughout the day and night."

Officials said the retrievers were keeping trolleys in the racks during the rush hour because of heightened surveillance. But the trolleys being taken away by passengers are not being retrieved in regular intervals.
29/04/18 Sanjay Mandal/Telegraph