Monday, April 09, 2018

Cancelled flight: Consumer forum asks airline to pay Rs 1.55 lakh relief to three passengers

Chennai: The District Consumer Disputes Redressal Forum, Chennai (north) has directed SpiceJet to pay a sum of Rs1.55 lakh to three passengers for a flight cancelled at the last moment more than three years ago.
In their petition, Basheer Ahmed of Chennai, state president of the Indian National League, T M Abdul Kadar, a retired professor from Vaniyambadi and advocate E Sarwar Khan from Tindivanam contended that they were to travel from New Delhi to Chennai in a SpiceJet flight on December 16, 2014. While they were at the airport three hours before the scheduled take off at 10.45am, the flight was cancelled at the last minute and they came to know of it only through a notice board. “There were no alternate arrangements. We immediately booked tickets on another flight that was much costlier,” their petition stated.
In a reply, the airlines contended that the flight was cancelled on account of a sudden technical snag which was beyond their control and hence no liability fastened against them. “We intimated the passengers about the cancellation. The passengers were given an option to either get the full refund or to take an alternate flight, which was on the next day at the same time,” read the reply.
09/04/18 Times of India