Airports across the globe are getting competitive in adopting analytics and artificial intelligence in their ecosystem. They are leveraging these technologies for many purposes — minimising the impact of disruption on the passenger experience, supporting the customers or making their services better, among others.
According to a report titled Air Transport IT Trends Insights, by SITA, 80 percent of the airlines will invest in major programs or R&D into prediction and warning systems, which rely heavily on AI.
Airports are also increasingly adopting chatbots and humanoids. The report suggested that 14 percent of airlines and nine percent of airports already use chatbots, which is likely to increase over the years. Bengaluru airport recently saw the inauguration of special robot assistant named KEMPA at Kempegowda International Airport. Completely designed and manufactured in Bangalore, KEMPA can answer flight-related queries, suggest places to visit in Karnataka, or can simply be used for entertainment purposes.
Analytics India Magazine interacted with Maneesh Jaikrishna, vice president, Indian Subcontinent, Eastern and Southern Africa, SITA, to understand why and how Indian airports are turning to artificial intelligence for better customer success.
Jaikrishna begins with the fact that nearly every airline and airport in the world does business with SITA, and that its border management solutions are used by more than 40 governments. With a presence in more than 1,000 airports around the globe, SITA focuses extensively on the use of technology like AI and robotics to help airports and airlines better manage their businesses and operations, making air travel easier every step of the way.
“For example, we are playing a key role in equipping two of the world’s newest and biggest airports — Abu Dhabi International Airport and Istanbul New Airport — with the latest technology to make sure that they are fully future proof. In Istanbul this includes a solution that allow bags to be tracked throughout the journey, allowing the airport to meet IATA 753 tracking requirements from day one”, he said.
In Orlando airport, SITA has introduced a secure and seamless departure with new biometric boarding at the gate for British Airways passengers. He said that a quick photo is all that is needed to board an international flight — no passport, no boarding card. SITA integrated automated boarding gates with the US Customs and Border Protection (CBP) and airline’s IT systems to allow the necessary checks and authorise boarding.
“Similarly, here in India, we work closely with the Airports Authority of India, where our technology is present in more than 40 airports”, said Jaikrishna.
02/05/18 Srishti Deoras/Analytics India
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According to a report titled Air Transport IT Trends Insights, by SITA, 80 percent of the airlines will invest in major programs or R&D into prediction and warning systems, which rely heavily on AI.
Airports are also increasingly adopting chatbots and humanoids. The report suggested that 14 percent of airlines and nine percent of airports already use chatbots, which is likely to increase over the years. Bengaluru airport recently saw the inauguration of special robot assistant named KEMPA at Kempegowda International Airport. Completely designed and manufactured in Bangalore, KEMPA can answer flight-related queries, suggest places to visit in Karnataka, or can simply be used for entertainment purposes.
Analytics India Magazine interacted with Maneesh Jaikrishna, vice president, Indian Subcontinent, Eastern and Southern Africa, SITA, to understand why and how Indian airports are turning to artificial intelligence for better customer success.
Jaikrishna begins with the fact that nearly every airline and airport in the world does business with SITA, and that its border management solutions are used by more than 40 governments. With a presence in more than 1,000 airports around the globe, SITA focuses extensively on the use of technology like AI and robotics to help airports and airlines better manage their businesses and operations, making air travel easier every step of the way.
“For example, we are playing a key role in equipping two of the world’s newest and biggest airports — Abu Dhabi International Airport and Istanbul New Airport — with the latest technology to make sure that they are fully future proof. In Istanbul this includes a solution that allow bags to be tracked throughout the journey, allowing the airport to meet IATA 753 tracking requirements from day one”, he said.
In Orlando airport, SITA has introduced a secure and seamless departure with new biometric boarding at the gate for British Airways passengers. He said that a quick photo is all that is needed to board an international flight — no passport, no boarding card. SITA integrated automated boarding gates with the US Customs and Border Protection (CBP) and airline’s IT systems to allow the necessary checks and authorise boarding.
“Similarly, here in India, we work closely with the Airports Authority of India, where our technology is present in more than 40 airports”, said Jaikrishna.
02/05/18 Srishti Deoras/Analytics India
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