Patna: Bumper passenger traffic and rapid growth of city Jayaprakash Narayan International (JPNI) Airport notwithstanding, the overall satisfaction of flyers has plunged over the last two consecutive quarters, the latest report based on Airports Service Quality (ASQ) survey said.
The overall passenger satisfaction at Patna airport slipped by 0.04 points, from 4.55 points in October-December quarter in 2017 to 4.51 in January to March period this year, the survey conducted by the Airports Council International (ACI) said.
ACI-ASQ survey is the only worldwide programme to survey passengers at airports on their day of travel. Every year, it measures passengers’ views on 33 key service parameters and identified services. The ACI, which is headquartered in Geneva, has been conducting these surveys for the past five years.
Of the 33 parameters used for the rating, the Patna airport’s performance declined on 22, including parking facilities, waiting time in queues, the efficiency of the check-in staff, courtesy and helpfulness of the airline staff and waiting time at the security check area.
The airport has, however, scored well in areas like flight information screens, waiting time at security inspection, ease of making connections with other flights, walking distance inside the terminal, courtesy and helpfulness of check-in staff and inspection staff, feeling of being safe and secure, thoroughness of security inspection, cleanliness of bathrooms and toilets and the overall ambience.
23/05/18 Faryal Rumi/Times of India
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The overall passenger satisfaction at Patna airport slipped by 0.04 points, from 4.55 points in October-December quarter in 2017 to 4.51 in January to March period this year, the survey conducted by the Airports Council International (ACI) said.
ACI-ASQ survey is the only worldwide programme to survey passengers at airports on their day of travel. Every year, it measures passengers’ views on 33 key service parameters and identified services. The ACI, which is headquartered in Geneva, has been conducting these surveys for the past five years.
Of the 33 parameters used for the rating, the Patna airport’s performance declined on 22, including parking facilities, waiting time in queues, the efficiency of the check-in staff, courtesy and helpfulness of the airline staff and waiting time at the security check area.
The airport has, however, scored well in areas like flight information screens, waiting time at security inspection, ease of making connections with other flights, walking distance inside the terminal, courtesy and helpfulness of check-in staff and inspection staff, feeling of being safe and secure, thoroughness of security inspection, cleanliness of bathrooms and toilets and the overall ambience.
23/05/18 Faryal Rumi/Times of India
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