Scores of Air India passengers were stranded at several airports across the country as a technical glitch in the airline's check-in software delayed 25 flights today, officials said.
Union Minister of State for Civil Aviation Jayant Sinha tendered apologies for the inconvenience caused to the passengers.
Services remained affected for three hours from 12.10 pm to 3.10 pm, the airline said.
While an Air India spokesperson told PTI that the departures of 23 flights were delayed by 15-30 minutes, the airline later tweeted putting the figure at 25 minutes as passenger queues kept swelling at check-in counters.
Some unconfirmed report suggested that some international services were also affected at the IGI Airport here.
Air India's software solution is managed by Société Internationale de Télécommunications Aéronautiques or SITA, a global airlines IT services solution major, which provides its check-in, boarding and baggage tracking technology.
The airline blamed a glitch in SITA's central server in Atlanta for the system failure with a worldwide impact.
24/06/18 PTI/moneycontrol
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Union Minister of State for Civil Aviation Jayant Sinha tendered apologies for the inconvenience caused to the passengers.
Services remained affected for three hours from 12.10 pm to 3.10 pm, the airline said.
While an Air India spokesperson told PTI that the departures of 23 flights were delayed by 15-30 minutes, the airline later tweeted putting the figure at 25 minutes as passenger queues kept swelling at check-in counters.
Some unconfirmed report suggested that some international services were also affected at the IGI Airport here.
Air India's software solution is managed by Société Internationale de Télécommunications Aéronautiques or SITA, a global airlines IT services solution major, which provides its check-in, boarding and baggage tracking technology.
The airline blamed a glitch in SITA's central server in Atlanta for the system failure with a worldwide impact.
24/06/18 PTI/moneycontrol
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