Tuesday, June 12, 2018

Zero fees for cancellation, says Vistara Airlines

Private carrier Vistara has become the first airline to implement zero fees for cancellation and ticket changes for a certain category of tickets, if done upto 72 hours before departure, something that the Ministry of Civil Aviation (MoCA) had proposed in the new Passenger Charter.

The changes that came into effect from June 9 are applicable for Vistara customers booking its Flexi fares. This will also be valid on tickets booked through third party sites or travel agents, as the ministry specified so. Vistara, in a mailer to travel agents informed that charges of ?1,500 and ?2,500 will be charged as change and cancellation fee, respectively, if these changes are effected within (less than) 72 hours of departure.

The mailer also informed that Super Saver (for economy) and Saver categories will be ?2500 as change fee and ?3000 as cancellation fee across economy, premium economy and business class. Any cancellation effected within 2 hours of departure will be treated as a no-show (passenger no showing up) and only taxes will be refundable.
11/06/18 Aditya Anand/The Hindu