Air India says the airline is "deeply concerned" about complaints of bed bugs infestation on flights between Newark Liberty International Airport and Mumbai and the company has taken steps to clean its planes.
The airline told NBCNews.com that "experienced experts have carried out extensive service on the aircraft from fumigation to overhaul of the upholstery/ seat covers/carpets but described passengers' grievances as "isolated incidents."
Passengers on at least two different planes that offer service as flight 144 reported they found bed bugs. Children, including an 8-month old, were among those bitten, passengers reported.
"Air India is deeply concerned with a few reports of 'bugs' causing inconvenience to its esteemed passengers," the statement went on to say. "The issue has been viewed seriously and every possible step is being taken to closely inspect and further strengthen our system at every level to ensure that such isolated incidents of passenger discomfiture do not affect our consistent performance."
25/07/18 Jeff Goldman/nj.com
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The airline told NBCNews.com that "experienced experts have carried out extensive service on the aircraft from fumigation to overhaul of the upholstery/ seat covers/carpets but described passengers' grievances as "isolated incidents."
Passengers on at least two different planes that offer service as flight 144 reported they found bed bugs. Children, including an 8-month old, were among those bitten, passengers reported.
"Air India is deeply concerned with a few reports of 'bugs' causing inconvenience to its esteemed passengers," the statement went on to say. "The issue has been viewed seriously and every possible step is being taken to closely inspect and further strengthen our system at every level to ensure that such isolated incidents of passenger discomfiture do not affect our consistent performance."
25/07/18 Jeff Goldman/nj.com
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