Under heavy fire for questionable hygiene in its business-class cabins, Air India on Wednesday said that it will refund a woman passenger who had complained of bed bugs on one of the airline’s premium international routes.
Saumya Shetty had paid a whopping $10,000 for three business-class tickets on AI’s Newark-Mumbai flight on July 18, as she was travelling with three kids, including an infant and a toddler.
She lodged a complaint with the cashstrapped carrier demanding a full refund for the 17-hour ordeal she was put through and attached pictures of her bite-riddled arm as proof.
Although Air India’s apology took almost a week to come, as a face-saving measure – one it is calling a ‘goodwill gesture’ – the airline has offered to refund Shetty’s entire base fare which amounts to more than $8,000.
26/07/18 Mumbai Mirror
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Saumya Shetty had paid a whopping $10,000 for three business-class tickets on AI’s Newark-Mumbai flight on July 18, as she was travelling with three kids, including an infant and a toddler.
She lodged a complaint with the cashstrapped carrier demanding a full refund for the 17-hour ordeal she was put through and attached pictures of her bite-riddled arm as proof.
Although Air India’s apology took almost a week to come, as a face-saving measure – one it is calling a ‘goodwill gesture’ – the airline has offered to refund Shetty’s entire base fare which amounts to more than $8,000.
26/07/18 Mumbai Mirror
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