Wednesday, July 18, 2018

Airlines asked to pay for making Umrah trip a nightmare

The IV Additional District Consumer Disputes Redressal Forum has directed Saudi Arabian Airlines to pay Rs 3,66,360 to a Bhatkal-based family that had visited Saudi Arabia to perform Umrah.
The airlines personnel allegedly caused mental agony and huge loss to the family by preventing them from boarding the flight from Jeddah to Mumbai despite completing all the formalities.
Mohammed Usama and seven members of his family had gone to Saudi Arabia to perform Umrah, a religious pilgrimage, in June 2016. The family was to fly from Mumbai to Jeddah and thereafter visit Dubai and return to Mumbai from Jeddah in July 2016. He booked the air tickets for himself and other family members. He was to board the Saudi Arabian Airlines flight from Jeddah to Mumbai, which was scheduled to depart on July 16, 2016, at 12:05 am. The total cost of tickets was Rs.96,000.
He had also booked a connecting train from Panvel (Mumbai) to Udupi via Mumbai on July 17, 2016, and fare of the train tickets booked from Panvel to Udupi was Rs.7,360. All of them reached the Jeddah Airport at 10 am. At the counter, however, they were informed that there were some technical problems with the baggage processing machine and were requested to wait. They booked their luggage and were given boarding passes to enter the flight. When they approached the gate to board the plane, airlines personnel stopped them from entering the plane despite them having boarding pass.
Despite several requests to board the plane and expressing irreparable loss and mental agony if they failed to board the plane, Usama said the employees of Saudi Arabian Airlines were rude and adamant and refused to permit them to pass and board the flight even though the flight was delayed and had not taken off as yet.
18/07/18 Gururaj B R/Bangalore Mirror
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