New Delhi: The Directorate-General of Civil Aviation has said that 27.5 per cent of all complaints received in June related to baggage, adding that this reflected a rise of nearly 11 percentage points from June last year.
Failure to load bags onto the aircraft, tagging errors and technical issues were some of the key reasons for mishandling of baggage, airline industry sources said.
According to a recently released draft air passenger citizen charter, airlines will have to pay Rs 3,000 per kilogram to passengers for the loss of baggage, and Rs 1,000 per kilogram for delay or damage. The proposed rules will apply to international airlines too.
23/07/18 PTI/Telegraph
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Failure to load bags onto the aircraft, tagging errors and technical issues were some of the key reasons for mishandling of baggage, airline industry sources said.
According to a recently released draft air passenger citizen charter, airlines will have to pay Rs 3,000 per kilogram to passengers for the loss of baggage, and Rs 1,000 per kilogram for delay or damage. The proposed rules will apply to international airlines too.
23/07/18 PTI/Telegraph
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