Monday, July 16, 2018

Bangalore International Airport Ltd (BIAL): Airport takes off, Digitally

The operator of the BLR Airport or Bangalore International Airport Limited (BIAL) and ThoughtWorks first met on an unremarkable but practical ‘redesign my website’ kind of query. It gradually turned into a futuristic and innovative journey towards a digitized and seamlessly connected, intuitive airport or the ‘Smart Airport.’

The collaborative ThoughtWorks and BIAL team saw merit in enhancing customer experience through a ‘tech- at-core’ digital approach, rather than
launching just another app like most others in the aviation industry.

The result? A comprehensive digital strategy of continuous designing, building, validating and refining solutions. A key feature of the strategy is a digital platform that adapts to the airport’s evolving digital needs.
16/07/18 PC Quest