Sunday, July 15, 2018

Forum asks Air India to pay Rs 25,000 to woman for misplacing luggage

Chandigarh: The consumer Forum of Chandigarh has directed Air India to pay a compensation of Rs 25,000 to a Mohali woman for causing harassment to her as her luggage was exchanged with another person’s, due to which she also lost Rs 15,000 kept in the bag. The forum also directed the airlines to pay Rs 5,000 as litigation charges.

Manjula Wadhwa, in her complaint, stated that on November 2, 2017, she travelled through Air India from Lucknow to Chandigarh. She had a luggage weighing 10 kg. After reaching Chandigarh airport, she collected her baggage, which had her tag number and name, but on reaching home when she opened the luggage, she was shocked to see that it was not her.

Wadhwa stated that then she had to go back to the Chandigarh airport to report the matter to the manager. The whole process took at least four hours. Thereafter, she returned the baggage, which also belonged to some other woman, on November 3. The complainant received her baggage only on November 5 at her residence. Wadhwa said that she also lost Rs 15,000, which was kept in the pocket of the bag and spent extra money on taxi fare to and from the airport, besides she had to take a day’s leave.
15/07/18 Jagpreet Singh Sandhu/Indian Express