Tuesday, July 10, 2018

Indigo returns baggage with 9 items missing

Hyderabad: Indigo Airlines has been ordered to compensate Hyderabad resident Birendra Baid for misplacing his baggage and then returning it with nine items missing, including a mobile phone and a Tommy Hilfiger watch. Mr Baid stated that he and his wife had taken an Indigo flight from Hyderabad to Ahmedabad to attend a marriage on March 17, 2016. On reaching Ahmedabad, he found his bag missing and received it after making repeated calls to the airline.

Upon opening it, he found nine items, including two saris, a Tommy Hilfiger watch, a salwar suit, a shaving kit, a Samsung mobile charge, two food consumables and a baba suit, missing, and this was duly noted in the acknowledgement.  He stated that the value of lost articles was Rs 65,000.  The airline contended that the missing baggage report only mentioned clothes, chocolates and jellies. It said the delay in the delivery of Mr Baid’s luggage was not attributable to any fault on their part as another passenger had mistakenly picked it up.
10/07/18 Indulekha Arakkal/Deccan Chronicle