New Delhi: Complaints against domestic air carriers swelled to more than 7,200 in the last 20 months, government data has revealed.
Of the 7,251 complaints received by Civil Aviation Ministry platform AirSewa from December 2016 to July this year, 2,233 pertained to flight delays and 1,753 were related to ticket fare and refunds, the data tabled in Parliament on August 2 said.
About 377 complaints regarding crew behaviour were also registered against the airlines, the data revealed.
Significantly, the management of a prominent low-cost carrier, which has drawn flak for cases of passenger misbehaviour, has asked its crew to be more cordial when it comes to passenger management.
Air traffic has grown exponentially over the years and between January and June this year, 6.84 crore passengers travelled by air, but the baggage of woes for passengers has also increased parallelly, observed an industry insider.
05/08/17 PTI/NDTV
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Of the 7,251 complaints received by Civil Aviation Ministry platform AirSewa from December 2016 to July this year, 2,233 pertained to flight delays and 1,753 were related to ticket fare and refunds, the data tabled in Parliament on August 2 said.
About 377 complaints regarding crew behaviour were also registered against the airlines, the data revealed.
Significantly, the management of a prominent low-cost carrier, which has drawn flak for cases of passenger misbehaviour, has asked its crew to be more cordial when it comes to passenger management.
Air traffic has grown exponentially over the years and between January and June this year, 6.84 crore passengers travelled by air, but the baggage of woes for passengers has also increased parallelly, observed an industry insider.
05/08/17 PTI/NDTV
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