Ahmedabad: A consumer court has ordered Air India to pay Rs 1 lakh compensation to a city-based family after the airlines failed to fly their luggage to Singapore along with them on a vacation.
The Consumer Dispute Redressal Forum, Ahmedabad (City) held this as a deficiency in service and unfair trade practice on part of the airline and asked it to pay additional Rs 10,000 to the passengers towards legal expenditure apart from Rs 1 lakh compensation. The order was delivered last week on July 30.
According to case details, Bhat resident Dayal Wadhwani boarded on an AI flight for a vacation in Singapore, Malaysia and Thailand in January 2015. Upon reaching Singapore airport, the family of five panicked on not finding all their four pieces of luggage missing on the conveyor belt carrying bags of other passengers. After waiting for half a day for their luggage, the family was told by AI officials that their bags were not loaded in the flight at Ahmedabad airport. The airlines assured them that the baggage would reach them in the next flight by evening.
12/08/18 Saeed Khan/Times of India
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The Consumer Dispute Redressal Forum, Ahmedabad (City) held this as a deficiency in service and unfair trade practice on part of the airline and asked it to pay additional Rs 10,000 to the passengers towards legal expenditure apart from Rs 1 lakh compensation. The order was delivered last week on July 30.
According to case details, Bhat resident Dayal Wadhwani boarded on an AI flight for a vacation in Singapore, Malaysia and Thailand in January 2015. Upon reaching Singapore airport, the family of five panicked on not finding all their four pieces of luggage missing on the conveyor belt carrying bags of other passengers. After waiting for half a day for their luggage, the family was told by AI officials that their bags were not loaded in the flight at Ahmedabad airport. The airlines assured them that the baggage would reach them in the next flight by evening.
12/08/18 Saeed Khan/Times of India
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