Friday, August 31, 2018

Airlines asked to pay Rs 35 lakh as compensation for deboarding three of family

Chandigarh: The Punjab State Consumer Disputes Redressal Commission here has ordered two airlines to jointly pay a compensation of Rs 35 lakh to a woman and her two minor children for the "mental agony, tension, harassment" suffered by them after being asked to deboard a Toronto-bound flight at Delhi airport last year.

Minali Mittal along with her two children--11 year old daughter and 3-year old son -- was travelling to Toronto in September, 2017. They boarded a Jet Airways flight from the Chandigarh International Airport at Mohali to Delhi for onward journey to Canada.

In her petition, Minali submitted that having boarded the Air Canada flight in Delhi her daughter Teesha Mittal had to use the washroom and finding it locked, she kept on waiting at its door.

It was alleged that the "washroom was emitting a foul smell," as a result of which Teesha suffered from nausea and vomited at the door of the washroom.

"Crew staff of Air Canada screamed at minor complainant and wrongly termed it as sickness of complainant No.2 (Teesha), minor, and on that grounds they misbehaved and forced the complainants (mother and her two children) to deboard the plane, taking the plea of safety of other passengers," the Commission said in its order.
31/08/18 PTI/Economic Times