Sunday, August 12, 2018

“Improving Passenger Experience” and “Infrastructure Development”: Key Priorities across the Travel Sector in India

New Delhi : Aviation and Travel & Tourism are two important components of the increasingly globalized world economy. While the travel and tourism sector accounted for around 9.6% of the country’s GDP in 2016, India is also expected to become the 3rd largest aviation market in the world by 2020. Technology in general has acted as an enabler for both these industries and improved operational on-ground efficiencies up to a great extent in recent times.

Highlighting the cross-sectional perspectives from the Aviation, Tourism, and IT & Technology sectors of the nation, a one-of-its-kind conference, ICONIC 2018, was held recently at Hotel Le Meridian, New Delhi. The forum was hosted and curetted by Red Hat Communications, a company specialized in high-level events and networking across multiple segments.

 Mr. Ashwani Lohani, Chairman, Indian Railway Board, who was present as the Guest of Honour, mentioned that the Indian Railways is investing hugely in “technology for passenger security and convenience” by introducing new-age automatic door closers, fire sensors, entertainment systems inside trains, smart card ticketing, etc. “While the ‘personal touch’ cannot be ushered by technology, it can be used as a tool for passengers to enhance their experience,” added Mr. Lohani.
12/08/18 APN News
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