Monday, August 27, 2018

Rs 30,000 penalty slapped on Air Vistara for deficiency in service

New Delhi: The consumer forum in Chandigarh has penalised private airline Air Vistara for not allowing a couple from the city to board a plane to Kerala, directing the airline to pay nearly Rs 30,000 to the couple for causing physical and mental harassment.

The couple on November 15, 2017 had reached the airport 45 minutes prior to the scheduled departure, but the airline did not allow the passenger and his wife to board the flight saying they were late, said a Tribune report. The Delhi to Cochin flight was reportedly scheduled to take off at 6 am on that day.

The couple somehow arranged tickets from some other airline for their onward journey, and when they later asked for a refund, Air Vistara denied the same. This forced the passenger to reportedly approach the consumer forum.

Air Vistara reportedly pleaded before the consumer forum that the complainant approached the check-in counter of the IGI Airport at 05:27 hours for a flight scheduled for departure at 06:00 hours, which was 12 minutes past closure of the check-in counter and only three minutes before the closure of boarding gates.
27/081/8 ZeeBiz