Passengers of the Air India’s Hyderabad to Pune flight were stranded at the city airport for hours on Saturday over delay in receiving their baggage. The Pune-bound flight — 9I867F — failed to deliver their luggage on time with the airline citing operational glitches.
The plane left from Hyderabad at 6.40 pm and reached Pune airport at 8 pm. Following this, 32 irate passengers waited for an entire hour to pick up their bags. Panic ensued as they were not informed about this delay before taking off.
Fliers then reported the irregularity to the Air India officials, who could not provide a concrete reason for the error. The officials also weren’t able to track their baggage for many more hours.
Talking to Mirror about the incident, Sourabh Deo, one of the passengers on the plane, said, “I got anxious when I did not get my bags on time. Also, the airline staff weren’t communicating with us properly. They failed to provide details for the delay.”
17/09/18 Supriya Dedgaonkar/Pune Mirror
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The plane left from Hyderabad at 6.40 pm and reached Pune airport at 8 pm. Following this, 32 irate passengers waited for an entire hour to pick up their bags. Panic ensued as they were not informed about this delay before taking off.
Fliers then reported the irregularity to the Air India officials, who could not provide a concrete reason for the error. The officials also weren’t able to track their baggage for many more hours.
Talking to Mirror about the incident, Sourabh Deo, one of the passengers on the plane, said, “I got anxious when I did not get my bags on time. Also, the airline staff weren’t communicating with us properly. They failed to provide details for the delay.”
17/09/18 Supriya Dedgaonkar/Pune Mirror
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