Chandigarh: Air India has been penalised by the consumer forum here for offloading an associate professor for ‘security reasons’.
While returning from Netherlands after attending a conference, Sardool Singh Ghumman was asked to get off the Delhi-Chandigarh flight. He had to board a taxi later as no alternative travel arrangements were made for him.
As per the complaint of the Mohali resident, who teaches at a college in Sangrur, on September 6, 2015, he was on his way back home after attending a conference at the Netherlands. Just before his flight was to take off for Chandigarh from the Delhi airport, he was offloaded from the aircraft without assigning any reasons.
Ghumman approached the Air India staff on duty at the airport to know the reason behind his offloading but in vain as they did not pay any heed. Eventually, he took a taxi for Rs 5,500 to reach Chandigarh as he was supposed to join his duties the next day.
In its reply, Air India pleaded that it was not them but the security agencies, which detained the baggage of the complainant for a security re-check. They thus pleaded that there was no deficiency in service on ther part.
09/09/18 Tribune
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While returning from Netherlands after attending a conference, Sardool Singh Ghumman was asked to get off the Delhi-Chandigarh flight. He had to board a taxi later as no alternative travel arrangements were made for him.
As per the complaint of the Mohali resident, who teaches at a college in Sangrur, on September 6, 2015, he was on his way back home after attending a conference at the Netherlands. Just before his flight was to take off for Chandigarh from the Delhi airport, he was offloaded from the aircraft without assigning any reasons.
Ghumman approached the Air India staff on duty at the airport to know the reason behind his offloading but in vain as they did not pay any heed. Eventually, he took a taxi for Rs 5,500 to reach Chandigarh as he was supposed to join his duties the next day.
In its reply, Air India pleaded that it was not them but the security agencies, which detained the baggage of the complainant for a security re-check. They thus pleaded that there was no deficiency in service on ther part.
09/09/18 Tribune
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