Tuesday, September 25, 2018

Bengaluru airport signs agreement with Unisys to personalize and improve the passenger experience

Bengaluru: Unisys Corporation today announced that it has entered into an agreement with Bangalore International Airport Limited (BIAL) – operators of Kempegowda International Airport, Bengaluru – to develop an Analytics Center of Excellence.

The Analytics Center of Excellence will support a business intelligence and advanced data analytics platform for BIAL to consolidate and rationalize the Airport's strategic, tactical and operational reporting – enabling Airport staff to make faster and better-informed business decisions, process air travelers more quickly and enhance the airport experience for the customer.

The platform will allow the Airport to provide real-time content information pertaining to Airport services and flight information. The services will also provide travelers access to improved airport navigation, communication of airport services and proactive and personalized retail offerings based on passenger preferences and past spending history. This not only offers passengers greater visibility into airport amenities and services, but it also establishes an avenue for BIAL to generate non-aeronautical revenues.

Satyaki Raghunath, Chief Strategy and Development Officer, BIAL said, "BIAL is committed to being a data-driven organization that will create a smart, futuristic and intuitive airport journey for passengers. Unisys brings a strong combination of in-depth understanding of the aviation industry and proven experience in delivering digital transformation for organizations of all sizes. Unisys' solution will provide us with intelligent and intuitive data and analytics that will support the enhancement of the customer experience we provide." 
25/09/18 Market Watch

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