Monday, September 10, 2018

Checked-in baggage goes missing, SpiceJet ordered to pay Rs 25000 relief

Chennai: Five years after a passenger of SpiceJet Airlines lost certificates and other important documents after his checked-in baggage went missing, the District Consumers Disputes Redressal Forum of South Chennai has ordered the airlines to pay `25,000 to the passenger.

The matter dates back to October 2012 when S Dhinakara Sundar, a resident of Pulianthope, was travelling from New Delhi to Chennai in SpiceJet airlines, he found his checked-in baggage missing. One week from the date of travel, he got back his luggage in a damaged condition and also found some certificates and letters missing from the suitcase.

“As all my certificates were missing, I was not able to attend a job interview,” said Sundar in his complaint to the forum. Subsequently, he lodged a baggage irregularity complaint with the authorities but had received no compensation.
10/09/18 New Indian Express

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