Tuesday, September 11, 2018

Flier wins 12-year battle with airlines, travel agency

Chennai: An online travel company, Make My Trip, and Jet Airways were ordered by the District Consumers Disputes Redressal Forum of South Chennai to jointly pay a city resident `31,200 as compensation for denying the resident’s parents to travel by flight even after confirmation of tickets.

AH Vengada Valavan had booked two tickets for his parents to travel from New Delhi to Chennai, through Make My Trip in August 2006. Due to a change in plan, he had requested the online travel company to reschedule the tickets to travel on August 30 afternoon instead of morning.  After paying `3,500 as rescheduling charges, he received a mail confirming the availability of tickets. But, when his parents arrived at the domestic terminal of Indira Gandhi airport in New Delhi, they were not allowed to board the flight as their tickets weren’t reserved.

“My father is 76 years old and my mother is 70 years old and both are diabetic, and suffer from hypertension. They had to rush to the railway station and travel in the unreserved compartment to reach Chennai,” said Valavan in his complaint.Make My Trip denied allegations and said that they had not confirmed the rescheduled tickets and also said that the passengers did not turn up at the airport on the date of travel. “We refunded the rescheduling charges of `3,500 on December 10, 2007, to the complainant’s account via online transfer. This forum has no territorial jurisdiction to entertain the case,” said the company in its defense.
11/09/18 New Indian Express