New Delhi: The country’s apex consumer commission, NCDRC, has asked Indigo Airlines to pay Rs 20,000 in addition to the compensation of Rs 41,000 to a family that had complained its flight from Kolkata to Agartala had left without informing them while they were waiting to board at the airport.
Dismissing a review petition by the airline, a bench of National Consumer Disputes Redressal Commission, comprising president Justice R K Agrawal and and member M Shreesha also held the airline accountable for its failure to contact the passengers. It cited the terms and conditions mentioned in the website, which says, “IndiGo’s preferred method of contact is via mobile phone and it is mandatory to provide your mobile number at the time of flight booking.”
The bench observed, “It is clear a contact number has to be given to the airlines at the time of flight booking. Therefore, it is not understood as to why there is complete silence on behalf of the revision petitioner regarding the availability of the contact number of anyone of the family members and the reasons as to why there was no call made.”
18/09/18 Dipak K Dash/Times of India
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Dismissing a review petition by the airline, a bench of National Consumer Disputes Redressal Commission, comprising president Justice R K Agrawal and and member M Shreesha also held the airline accountable for its failure to contact the passengers. It cited the terms and conditions mentioned in the website, which says, “IndiGo’s preferred method of contact is via mobile phone and it is mandatory to provide your mobile number at the time of flight booking.”
The bench observed, “It is clear a contact number has to be given to the airlines at the time of flight booking. Therefore, it is not understood as to why there is complete silence on behalf of the revision petitioner regarding the availability of the contact number of anyone of the family members and the reasons as to why there was no call made.”
18/09/18 Dipak K Dash/Times of India
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