Tuesday, September 04, 2018

Online travel firm to pay for delay in refund

New Delhi: A District Consumer Disputes Redressal Forum here directed MakeMyTrip to pay ?10,000 as compensation to a complainant for delaying the refund of a cancelled flight ticket.

Holding the online travel company guilty of deficiency in services, the consumer panel said, “The record indicates that SpiceJet Airline had informed the complainant that full amount has been paid to the opposite party [MakeMyTrip], for his ticket refund of cancelled flight. But, there was a clear cut delay of about six months for which the opposite party, utilising the money of the complainant without any valid justification committed deficiency in service.”

Dismissing the argument that it was “simply acting as a facilitator”, the consumer panel further observed, “It is admitted that the refunded amount was first sent to MakeMyTrip by the airlines, which was subsequently credited to the bank account of the complainant, therefore, the opposite party cannot wriggle out of the situation.”
04/09/18 Shinjini Ghosh/The Hindu

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