Pune: Airports Authority of India (AAI) officials have blamed airlines for not updating and monitoring information of flights on the screens.
Ever since the Pune airport became a silent facility earlier this year, passengers have to check the flight information display screens (FIDS) to know the status of their respective flights.
Earlier this month, a passenger travelling to Delhi in an IndiGo flight had complained that the FIDS in the terminal building showed that the plane was on time and even mentioned the gate number. Once he reached the gate, he was told that his flight was cancelled.
“The maintenance of the FIDS is the responsibility of the AAI. But when it comes to monitoring, we cannot do it all the time as the airport witnesses around 200 flight movements daily. The airlines have to inform the FIDS centre about the updates and changes, which they don’t do properly,” an airport official told TOI.
“The FIDS centre should have representatives from the airlines so that the screens are properly monitored and information about the flights are updated. During every meeting with the airlines, we raise this issue and request their representatives to be present at the centre,” the official said.
24/11/18 Times of India
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Ever since the Pune airport became a silent facility earlier this year, passengers have to check the flight information display screens (FIDS) to know the status of their respective flights.
Earlier this month, a passenger travelling to Delhi in an IndiGo flight had complained that the FIDS in the terminal building showed that the plane was on time and even mentioned the gate number. Once he reached the gate, he was told that his flight was cancelled.
“The maintenance of the FIDS is the responsibility of the AAI. But when it comes to monitoring, we cannot do it all the time as the airport witnesses around 200 flight movements daily. The airlines have to inform the FIDS centre about the updates and changes, which they don’t do properly,” an airport official told TOI.
“The FIDS centre should have representatives from the airlines so that the screens are properly monitored and information about the flights are updated. During every meeting with the airlines, we raise this issue and request their representatives to be present at the centre,” the official said.
24/11/18 Times of India
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