Friday, November 09, 2018

Airline told to pay passenger ₹6,700 for misplacing luggage

A consumer disputes redressal forum has directed Air India to compensate a passenger by paying over ₹6,700 after the airline allegedly misplaced the complainant’s luggage.

Observing that the airline had admitted having failed to locate the complainant’s luggage within the specified period, the consumer panel said: “It is evident that the airlines had admitted its inability to locate the missing baggage of the complainant within the mandatory tracing period and had offered settlement…we direct that the airlines to pay a sum of ₹6,750 along with 9% per annum interest from 2014, till realisation.”
It had been alleged that during the complainant’s flight from Delhi to Pune in October 2014, the airline had misplaced the luggage.

Noting that according to relevant rules, the airline had offered settlement, the consumer panel directed it to compensate by paying ₹450/kg for 15 kg — the amount permitted for domestic travel.
09/11/18 The Hindu
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