Calcutta: Domestic flyers arriving at the airport more than an hour before take-off but stuck in long queues inside the terminal are allegedly often denied boarding if the 45-minute check-in window closes by the time they reach an airline counter.
A woman who was to take a flight to Mumbai last Tuesday alleged that she was denied boarding by the airline despite reaching the airport more than an hour ahead of her flight’s scheduled departure.
“On entering the terminal, I had approached an employee of the airline to tell him that my flight was at 7.55am. He enquired if it was the Delhi flight. I told him that my flight was to Mumbai, at which he said there was still time and that I should get my bag screened and queue up for check-in,” she recounted to Metro on Fariday.
While she was in the queue, there were back-to-back announcements that passengers booked on the Delhi flight scheduled for 7.40am should check in immediately. “Several people who were behind me in the queue were asked by airline staff to move ahead. I pointed out that my flight was at 7.55am, only to be reminded that the Delhi flight was earlier. So I waited,” the woman said.
As the minutes ticked by, there was an announcement for all Mumbai-bound passengers in the queue to shift to the last counter that till then had people checking in for the Delhi flight. “I did as instructed but when my turn came, I was told that I was late for the flight. The option given to me was to take a later flight by paying the differential fare,” the woman said.
24/11/18 Sanjay Mandal/Telegraph
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A woman who was to take a flight to Mumbai last Tuesday alleged that she was denied boarding by the airline despite reaching the airport more than an hour ahead of her flight’s scheduled departure.
“On entering the terminal, I had approached an employee of the airline to tell him that my flight was at 7.55am. He enquired if it was the Delhi flight. I told him that my flight was to Mumbai, at which he said there was still time and that I should get my bag screened and queue up for check-in,” she recounted to Metro on Fariday.
While she was in the queue, there were back-to-back announcements that passengers booked on the Delhi flight scheduled for 7.40am should check in immediately. “Several people who were behind me in the queue were asked by airline staff to move ahead. I pointed out that my flight was at 7.55am, only to be reminded that the Delhi flight was earlier. So I waited,” the woman said.
As the minutes ticked by, there was an announcement for all Mumbai-bound passengers in the queue to shift to the last counter that till then had people checking in for the Delhi flight. “I did as instructed but when my turn came, I was told that I was late for the flight. The option given to me was to take a later flight by paying the differential fare,” the woman said.
24/11/18 Sanjay Mandal/Telegraph
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