Sunday, November 04, 2018

IndiGo ordered to pay ₹20,000 to passenger

Hyderabad: A consumer forum directed IndiGo airlines to pay ₹20,000 as compensation to a passenger, noting ‘callous attitude’ in returning the baggage which went missing.

The forum was dealing with a complaint filed by Aanya Shah, a minor, who was represented by her mother, Rachana Popli Shah.

The complainant stated that she went to Srinagar from Hyderabad on vacation. She took IndiGo flight 6E-305 to return to the city. But, upon her return, her baggage was delivered. She then registered a complaint with the airline, both in person and by e-mail.

On December 5, 2015, Ms. Shah said, the airline responded and offered ₹8,400 for the missing baggage and another ₹3,000 as compensation. She did not accept the offer as she thought it was arbitrary.
On December 12, 2015, she sent the airline a legal notice which met with no response.

The complainant said she received a call from the airline after five weeks and was told to collect her baggage from a hotel in Gachibowli. She insisted that the airline have it delivered to her home. The request was not obliged.
03/11/18 Syed Mohammed/The Hindu

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