Sunday, November 04, 2018

Jet Airways: From clear skies to dark clouds

Members of jet airways’ loyalty programme flying out of Mumbai on October 31 were in for a rude shock. A notice at the premium lounge in Terminal 2 of the Chhatrapati Shivaji International Airport read: “Please note that complimentary access at the GVK Lounge is currently not available for Jet Airways customers only.” This led to JetPrivilege passengers venting their ire on social media.

“I would imagine it’s all rounding up to the same thing—the financial trouble they [Jet Airways] have; perhaps non-payment of dues,” says Ajay Awtaney, editor of livefromalounge.com, a business travel website. “This is not something that Jet Airways is advising customers; it is GVK [the airport operator] that is advising JetPrivilege members.”

Jet Airways said it’s working to “reinstate the complimentary access” for its guests into the lounge soon.

“This reflects badly on the brand because Jet primarily caters to corporate travellers and people who are connecting from other parts of the world,” says Awtaney.
Jet Airways has reported losses of ₹1,036 crore (Q4 FY18) and ₹1,323 crore (Q1 FY19).
04/11/18 Anshul Dhamija/Forbes India

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