Thursday, November 29, 2018

Passengers' body petitions government on Air India's single GDS system

New Delhi: In a petition to the Ministry of Civil Aviation on the introduction of GDS by Air India, the Air Passengers Association of India (APAI) has questioned the step by the national carrier  in regards to its booking system with effect from December 4.

The letter addresed to Civil Aviation minister Suresh Prabhu, stated that millions of people who had planned their vacations well in advance and made bookings on Air India, post December 4th will be highly inconvenienced in cancelling or rebooking their tickets either through a travel agent, interline partners or market place.

"When globally businesses are moving to multiple touchpoints and points of sale like market places where competitive pricing, ease of transaction and promptness are of essence for the consumer, Air India's decision to restrict itself to a single platform starting on December 4 is a highly retrograde step. Considering that Air India's tickets will now be offered only on Travelport instead of multiple platforms, the consumer will have to now accept monopolistic prices and favored routes chosen by Travelport only," said D Sudhakar Reddy, President & Founder, APAI.
He also mentioned in the letter that following this move,  after December 4th, this will disconnect about 18 codeshare airline partners and over 100 inter line partners because passengers will not be able to access any information. "This will also have a huge impact on the much-advertised Star Alliance Partnership, which Air India had regained after great difficulty. From a consumer perspective, Air India opens Bookings up to 362 days in advance thus implying that millions of passengers who would have booked till end of November 2019 will not able to make a change in the current booking or avail onward journey on any Star Alliance Partners code sharing services," said Reddy.
29/11/18 New Indian Express