Thursday, December 27, 2018

Consumer forum asks airline to compensate passenger

New Delhi: Holding an airline deficient in services for “abruptly” cancelling a flight, a consumer disputes redressal forum here has directed SpiceJet to compensate a passenger by paying over ₹18,000.

“We are of the considered view that there is gross deficiency in service on the part of the [airline] in abruptly cancelling the flight without making provision for alternate flight. Holding the [airline] deficient in service, we award a sum of ₹7,466 in favour of the complainant along with an interest of 9% from the date of complaint,” said the consumer panel.

The airline has been directed to pay an additional compensation of ₹10,000 towards litigation charges.

Complainant Justice (retd) V.K. Gupta had alleged that the airline had cancelled a flight from Delhi to Kolkata in January 2013, and that he had to book a separate flight by paying additional charges. The airline however contended that “severe fog” led to the cancellation of the flight.
27/12/18 The Hindu
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