After the gloom and doom that characterised the Indian aviation sector in 2018, flyers can look forward to a better travel experience in 2019 as airports, airlines and travel providers eye increasing use of technology to make it easier for travellers to plan, book and fly.
Heading the list is the second busiest airport in the country, Bengaluru airport, which promises to go live with biometric-based, self-boarding during the first quarter of 2019. The airport also has fully automated check-in facilities, which too will gather momentum.
Bengaluru airport claims that it will take just 45 seconds to complete the baggage check-in at Bangalore International Airport Limited. The self-bag drop will use a two-step process — a passenger will first print a boarding pass and a bag tag at a self check-in kiosk. Once tagged, the passenger will go to the bag drop machine, scan the boarding pass to initiate the bag drop process. The bag will be measured, weighed, scanned and automatically fed into the baggage handling system.
At the moment, Bengaluru airport has 16 fully-automated self-bag drop machines, which it claims is the first in the country. The service is initially available to passengers flying with AirAsia and SpiceJet but will be extended to other airlines as well.
The airport is also on track to have a new runway scheduled to become operational by September 2019. The coming up of the second runway will facilitate airlines to operate more flights, which will translate into easier and faster access to the airport.
25/12/18 Ashwini Phadnis/Business Line
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