Tuesday, December 25, 2018

Inordinate delays leave fliers in lurch

Hyderabad: Scores of passengers travelling to or via Hyderabad were left in the lurch on Christmas eve with over a dozen flights either reporting inordinate delays, diversions or cancellations all through Monday. While airline authorities attributed the disruptions to bad weather, many passengers demanded that the service providers cough up a compensation, as prescribed by the DGCA.

As per rules, an airline has to pay Rs 10,000 (plus ticket fare) to passengers in case a flight is delayed by more than two hours. Among many destinations that took a hit were Delhi, Kochi, Mumbai, Guwahati, Bengaluru, Visakhapatnam, etc – most of them serviced by IndiGo Airline.

Sharing her ordeal, Nandini Gulati, booked on a Delhi-Kochi flight via Hyderabad said how she landed at RGIA about four hours behind schedule, thus missing her connecting flight. Worse, the airline made no arrangement for transit passengers. “The flight (scheduled arrival: 8.55am) was diverted to Chennai. It returned to Hyderabad only around 1pm. We were made to stand outside the gate after being stopped by the security as the boarding pass was no longer valid,” said Gulati, lashing out at IndiGo staff for “running away”, to avoid fliers’ queries. “There was no place to sit, no food, no water,” she added. Also, the airline failed to deliver her baggage, once she eventually managed to reach Kochi later in the evening.
25/12/18 Sudipta Sengupta/Times of India

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