Madurai: District Consumer Disputes Redressal Forum, Madurai has directed the Kingfisher airlines limited to compensate a sum of Rs 44,130 to a customer from Madurai whose flight tickets to Madurai from New Delhi were cancelled at the last moment, forcing his family a delayed and tedious travel to their native town, Karaikudi.
The petitioner, K.S.Muthu, a Deputy Manager with the Tamil Nadu State Transport Corporation (TNSTC) has had booked air tickets from New Delhi to Chennai for himself, wife and son for travel on 25th May 2006 by paying a fare of Rs 11,922 and from Chennai to Madurai by paying Rs 6,600. Both the tickets were booked in Air Deccan Airways, later merged with Kingfisher airlines.
The petitioner stated that he left the hotel room with his family after confirming with the airline that the flight was scheduled. However, to his surprise, when he reached the Delhi airport, a representative informed him that the flight was cancelled and no reason was assigned for the same, according to the petition.
After several talks, the airline refunded the fare of New Delhi to Chennai, but only returned half the fare amount of Chennai to Madurai. Subsequently, the petitioner managed to avail tickets in another airline for the next day and ended up spending on the air ticket and additional transport and boarding charges.
15/12/18 Times of India
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The petitioner, K.S.Muthu, a Deputy Manager with the Tamil Nadu State Transport Corporation (TNSTC) has had booked air tickets from New Delhi to Chennai for himself, wife and son for travel on 25th May 2006 by paying a fare of Rs 11,922 and from Chennai to Madurai by paying Rs 6,600. Both the tickets were booked in Air Deccan Airways, later merged with Kingfisher airlines.
The petitioner stated that he left the hotel room with his family after confirming with the airline that the flight was scheduled. However, to his surprise, when he reached the Delhi airport, a representative informed him that the flight was cancelled and no reason was assigned for the same, according to the petition.
After several talks, the airline refunded the fare of New Delhi to Chennai, but only returned half the fare amount of Chennai to Madurai. Subsequently, the petitioner managed to avail tickets in another airline for the next day and ended up spending on the air ticket and additional transport and boarding charges.
15/12/18 Times of India
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