Saturday, December 29, 2018

Kochi: Snag hits AI flight, passengers wait for 24 hours

Kochi: Several passengers, including students on their way to Canada, had to wait for about 24 hours after their Air India flight to Delhi, supposed to take off on Thursday 8.30pm, developed a snag.

Making matters worse, the students said the staff behaved rudely with them and made them wait till 5am on Friday at the airport before arranging them accommodation at a hotel.

Sijo Jose, a passenger aboard the flight, said that they were told about the flight developing a snag at around 8pm and they were asked to collect baggage and wait outside. “We were called back in at around 3am and later we were sent to a room. By the time we reached our hotel, it was about 5am. It was a horrible experience,” said Jose.

Manuel Abraham, another passenger said that the staff wanted them to give in writing that if they are sent back from Canada after reaching there, the airlines wouldn’t have any responsibility.

“Many of us face financial problems and it was absurd of them to demand something like that. However, they made alternate arrangements even as we refused to give anything in writing,” said Abraham.

Meenakshi Binu, another passenger who was heading to Canada said that they boarded another flight to Mumbai at around 8.30pm.

“We were asked to go to Mumbai and then to Vancouver. Our original plan was to go to Delhi, then Vancouver. We had also paid for a domestic flight there in Canada to go to Campbell River there, now we will have to find money to book that flight again on our own,” she said.

29/12/18 Times of India

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