Sunday, January 13, 2019

Air India defends move to serve food stocked from India on return flights

Days after Air India announced that it had started carrying food from India for use during the journey back to the country, it clarified on Saturday that any misgiving about the in-flight food is "unfounded" as it stayed fresh in chillers onboard.

In a statement issued on Twitter, Air India said it "ensures strict compliance to quality checks at every step of its in-flight catering right from its flight kitchen".

"Any misgiving about served food is unfounded as food stays fresh in chillers onboard and served piping hot to ensure authentic taste all over our network," it said to allay passengers' concerns regarding food quality in return flights.

The loss-making airline has already started using food items stocked from India during its onward journey to Stockholm, Copenhagen, Birmingham and Madrid, and use them when returning.
"We are following this practice on our flights up to Europe and not on our longer duration flights to USA," the airline said.

"Return Catering, done by leading flight kitchens adheres to laid down standards and protocols regarding quality of food. Food uplifted at the country of origin is industry practice favoured by pax (passengers) for its taste, quality and reliability," it said.
12/01/19 PTI/Business Standard