Thursday, January 31, 2019

Now, fly from city without paper boarding pass

Mumbai: From February 1, domestic passengers flying out of the Chhatrapati Shivaji Maharaj International Airport’s Terminal 2 won’t have to carry physical copies of their boarding pass.

Passengers will now have to authenticate their boarding pass at pre-embarkation security check points by scanning the QR code of their boarding pass on their mobile phone or a physical copy of the pass at e-gates, using the live passenger dataset. The e-gates will be located between the check-in counters and the security check hold area.

The pilot project of the Central Industrial Security Force (CISF) will be applicable for domestic passengers of Air India, Jet Airways and Vistara, which operate out of the integrated terminal at Terminal 2. The new method of authenticating the boarding pass will free the CISF staff from the responsibility of stamping boarding passes. The move will save the time of the CISF staff and also improve the overall security check process.

A Mumbai International Airport Ltd (MIAL) spokesperson said the pilot project is aimed at reducing the time in completing pre-flight boarding checks. The spokesperson said, “It is a forward-looking service that is technology-driven and offers seamless digital experience to passengers. The self-service facility has drastically reduced waiting time and queues at touch points.”

The spokesperson said that the initiative is a step towards adopting modern technology by making the entire procedure hassle-free for passengers.

MIAL has already equipped its two terminals with self-service check-in kiosks, Common Use Self Service systems that generate boarding passes and baggage tags, and the self-baggage drop facility helps passengers in making faster check-ins.
31/01/19 Aditya Anand/The Hindu